Privacy Policy
Effective January 1, 2026
Castro Valley Epoxy Floors and Concrete, castrovalleyepoxyflooringandconcretepolishing.com, sales@castrovalleyepoxyflooringandconcretepolishing.com
Who this policy covers
This policy explains how Castro Valley Epoxy Floors and Concrete handles the information you share when you visit our website, fill out our form, call or email us. We're a flooring contractor in Castro Valley, CA, and this policy applies to every page of our site, starting with our home page.
If you'd like to know more about who we are and how we work, our About page has the details. By using this site, you agree to the practices described here.
Information you give us
When you ask for an estimate or send a question, we collect what you choose to tell us. That usually includes your name, phone number, email address, the address of the property, and details about the floor or concrete work you have in mind.
Some people also send photos of their garage, basement or patio so we can get a first look before we come out. If you call or email us, we keep a record of that conversation so we can follow up and don't ask you the same questions twice.
Information collected automatically
Like most websites, ours collects some basic information on its own when you visit. This can include your browser and device type, the pages you look at, how long you stay, the site that sent you here, and your general area based on your internet connection.
We use analytics tools and small files called cookies, which your browser stores, to gather this. It helps us see which pages people find useful and which ones need work. You can block or delete cookies in your browser settings, and the site will still work for reading and contacting us.
How we use your information
We use what you send us to reply to you, set up a free in-person estimate, prepare a quote, schedule and complete your job, and follow up afterward. We may also use it to keep basic business records, such as invoices and job notes.
We use the automatic site data only to understand how the site is used and to improve it. We don't sell or rent your personal information to anyone, and we don't add you to outside marketing lists.
Who we share it with
We share information only with companies that help us run the business, such as the service that hosts our contact form, our website host, our analytics provider, and our phone and email providers. They handle your information on our behalf and only as needed to provide those services.
We may also share information if the law requires it, to protect our rights or our customers, or if the business is ever sold or transferred to a new owner.
How long we keep it
We keep your information as long as we need it to answer your request, do your job and handle any questions about the work afterward. Some records, such as invoices, we keep longer because tax and business record rules require it.
When we no longer need information for those reasons, we delete it or remove the details that identify you. Site analytics data is kept in summary form and isn't tied to your name.
Your choices and rights
You can ask us what personal information we have about you, ask us to correct it, or ask us to delete it. We'll do that unless we have to keep certain records by law, and if so, we'll tell you which ones and why.
You can also ask us to stop contacting you at any time. If you live in California, state privacy law may give you additional rights over your personal information, and you can use the contact details below to make any request.
Security
We take reasonable steps to protect the information you send us, and we limit who on our team can see it. No website or email system is completely secure, though, so please don't send payment card numbers or other sensitive financial details through our form or by email.
Children's privacy
Our website is meant for adults arranging work on their homes and businesses. We don't knowingly collect information from children under 13, and if we learn that we have, we'll delete it.
Links to other websites
Our site may link to other websites, such as product makers or local offices. We don't control those sites, so their own privacy policies apply once you leave ours.
Changes to this policy
We may update this policy as our business or the tools we use change. When we do, we'll post the new version on this page, and your continued use of the site means you accept the update.
How to raise a privacy question or concern
If you have a question about your information, want to make a request, or have a concern about how we've handled your data, call us at (510) 931-7868 or reach us through our Contact page, where you'll also find our email address.
Tell us what you need and how to reach you, and you can expect a reply within 1 business day.